FAQs

These are just a few of the FAQs or the Frequently Asked Questions via emails and on the phone. If you have additional questions, please CLICK THE >> contact us line and use any preferred method and let us know.

Q?

Do parents have to pay?

A.

Parents are always Free! Bounce Town is all about Family Fun! So mom & dad are welcome to jump!

Q?

Are all guests required to sign the waiver?

A.

Yes, but the waiver is good for the whole calendar year.

Q?

Do we have to wear socks?

A.

Yes. Socks are required at all times!
IF you forget to bring socks, you can purchase them from the reception desk at nominal fee.

Q?

How long is an Open Play Session?

A.

Unlike some bounce places, we have NO Time limit! Once you pay admission you can play until we close at 6pm.

Q?

How far in advance do we need to book Birthday Parties?

A.

4-6 weeks in advance is suggested but often times we will have availability with less notice.

Q?

Is the Party Package Deposit refundable?

A.

No. Deposits are not refundable. We can move your party date up to two times for uncontrollable circumstances.

Q?

Can we bring in outside food and drinks?

A.

For parties, yes. Your hostess will set up your food, serve it, and clean it up. We just require a $30 service and clean up fee. For OPEN PLAY we do not allow outside food but the Lone Star Cafe has lots of great choices at affordable prices. Pizza, Chicken Nuggets, Corn Dogs, Nachos, and more!

Q?

Can we bring in our own cake?

A.

Yes. Cakes and goodie bags are allowed to be brought in as long as you have a scheduled Party Package time slot. No food, drinks, or cakes for Open Play guests are allowed.

Q?

Is it Customary to tip your Party Host?

A.

Yes, if your Party Host provides you with great customer service then tips are appreciated.

Q?

How early can we get there for a Party?

A.

Guests should arrive 5-10 minutes early to sign waiver and get checked in.

Q?

Can the adults bounce with their children?

A.

Yes. Adults are encouraged to participate in the fun with their children.